I stayed 10-9-2007, checking out 10-13-2007. I had 3 people in my party (including me) and requested 2 rooms. The reservationist at the front desk when I arrived confirmed the rate per night (62.10 + taxes) each night. One room had nasty bad linen/spreads (blood stains) and pillows. The staff changed all the bedding. The other member in my party requested a non-smoking room. She had to move 3 times, the 1st room reeked of smoking, the 2nd room had no heat (outside temp went to 47 degrees at night) and the 3rd move was adequate.
Upon checkout, the front desk clerk indicated one of the nights was a rate of 143.10. I stated that was a mistake. She referred this to her manager which indicated an Ok to allow the 62.10. The Operations Manager-Antonio Wilkins happen to be there and injected himself into the situation. He overrode his manager's decision and said he will only waive one room and the other would have to pay the 143.10 rate. I asked why doesn't he stand behind his employees and compensate for the customer experience above and honor the 62.10 per night on each room. He then confronted me in the front lobby and stated he was meeting me "half way" by waiving one room and for me to pay the unquoted rate for the other. He also dehumanized me by continuing to call me “Miss”.
I admonished him a few time to say I am a male. He refused to correct himself and continued to taunt me with his un-needed statements and lack of listening. I am appalled at this point and explained again my experience above and he would not relent. I was further ridiculed by him in the lobby stating he was "doing me a favor" After paying monies to eat, play in their casino and go through the room torment that I and my party went through above. I would warn anyone to think twice before making a reservation here..... I want restitution for my stay. I feel the charges I had to pay was un-warranted and with the ridicule I received, would request a refund for my abuse received from the Operation Manager of this establishment
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