Under whelmed is the 1st word that comes to mind as you walk through the hotel and casino areas. After the zombie at the desk checked me in my wife and I began the long journey with our bags to the North Tower which meant taking an escalator and a long walk through an area of the casino filled with heavy traffic. We had to carry our bags and laptop computer despite me being handicapped with braces on both of my legs and my walking with a cane because no one was available to help us. The long trek through the crowd introduced us to the class of people that are patrons of this dirty, smoky hotel and casino. The smell of booze on all the drunks was surprisingly strong considering the thick smoke that fills the air of all parts of this hotel and casino, even in the so-called non-smoking sections. (My arm was burnt by a woman walking past me in a non-smoking section of the casino). After fighting our way through the mass of people we stood for 20 minutes in a crowd of people waiting for an elevator. The rudeness of people amazes me when a middle-aged couple struggling with their luggage (that they shouldn’t have to be carrying) and a cane are pushed, shoved and boxed-out of getting on the infrequently available elevators. When we finally arrived at our non-smoking room and walked in the first thing that hit me was the strong smell of smoke. I sat on the side of the bed and called the front desk and was told by someone very annoyed with my call that it is definitely a non-smoking room. I told him that there are two cigarette burns on the table the phone is on and I was told this could not be so and that I was mistaken. The digital photo I took shows them to be without a doubt cigarette burns, the first of a series of photos I will be presenting to Frank Buro, the President of Tropicana. I have photos of how filthy the room was, from you guess it a cigarette burn on the carpet, dirt and sand and dust on all the furniture, rust in the bathroom, rust around the windows, windows so dirty you could not see clearly through them, peeling wallpaper, the coffee table was made of some cheap metal and besides the dust, dirt and sand it also had many rust spots all over it. This place is like a cheap motel in a bad part of town. Not convinced yet? How about semen stains and pubic hair on top of the comforter covering the bed! The couple in the room before us obviously couldn’t wait to get under the covers so they left their hair fluids on the comforter and so did the maids! This is getting to be a long story so I will skip most of the remaining details. The hotel staff’s response was annoyance and ours was disgust. I became such and unpleasant situation we checked out but not before I made sure I got the President of Tropicana’s name and address and phone number. He will hear the long version of my experience and view my photos. The Tropicana should be sold to someone who will remodel it and maintain it as a classy place it now only pretends to be.
Read the full review at Cruzino.com