At check in we were not able to get the room we requested and were placed in a temporary room until our desired room was available the next day. Our temporary room had a defective door lock that would not work properly. The air duct in the bathroom was hanging in mid air and was not secured to the ceiling vent. At the Carlson restaurant, we had two meals that were poorly prepared. We had stayed at this casino many times before but this trip turned us sour on this hotel and we feel the quality of service has declined substantially. We can not recommend this casino to our friends and we dont expect to visit this casino again until they improve their service and willingness to cater to their patrons.
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