pokerstar staff that wrote the letter is a joke. just watch all the tournaments and later you can call out what cards will come out when players go all in before the flop. everytime you make a deposit you can make some money but there is always a limit until that time comes when you loss all the money. after i experience many of this pattern there is no way you can make money in pokerstar. they should be sued and they know their time will come. if you never played at pokerstars don't start and if you are a regular player you already know whats going on at this site. stay away from this place!!
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