Stayed for 4 night in July mistake #1, room had a damp smell, room was small compared to every casino I've stayed in, and we stay in alot of Hotel/casinos ( 20 to 30 casino visits per year. 60 to 90 nights annualy ) Asked for an upgrade to a better room based on Players Card play level, staff was total rude about it. They said my play level was not high enough, Told them now about my wifes play level, we got the suite! ( my wife has only used her card once to my 1000 times ) . Mistake #2 the suite was no better than the room, no coffee maker, no ice bucket, no mini bar...... Ate at the buffet mistake #3, got sick from the over cook, under cooked, spoiled food, two days of holy hell!
Maid did not clean the suite because as the front desk person informed us the maids go home by 10:00am if you did call after they tried once oh well! Its Las Vegas who gets out of bed by 9:00am so the maid on go home at 10:00am, what a bunch of BS.
Over all the Casino grounds are the only thing worth saving, the build should come down!!!!! The staff in the Hotel should be replaced!!!!! Diamond services should be renamed turup services or Attitude with a frown!!!!!!
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