I love the luxurious layout of the suites and the good food at the Zanzibar Cafe located on the casino level; My wife and I have stayed there several times over the last three years. Unfortunately there are thieves within their housekeeping staff. As a convenience measure I always pack away our clothing back into our luggage whether it be fresh or worn. We stayed there over the 2006 Easter weekend for 2 nights, therefore housekeeping had to freshen up our suite only once for an easy $5 tip. My wife had her $300US Victoria's Secret outfit removed from our luggage the day before our scheduled checkout. On the day we did check out, I turned the suite upside down to make sure that we left nothing behind, my wife did the same and just before we left the suite I checked every cabinet, drawer, behind the couch and tv stand, under the bed, sifted through the towels we used, the water closet, the clothing closet, shower, under the sink, sifted through the bedsheets and even under the bed; ther was nothing left behind. We left for Reno and arrived by evening and stayed at the Nugget. The following morning my wife decided to wear her Victoria's Secret outfit again so I reached into our luggage and realized that the outfit was not there. It had been 2 days since I packed that outfit into our luggaged and I assumed that it was still there. I called Aladdin housekepping and left a messsage but no reply, I then called Security who listened to my plight and tranferred me to Lost and Found to determine if it was found in the suite that we stayed in before filing a report. The CSR at Lost and Found who took my call informed me that my wife's oufit was indeed found in the suite after our checkout and will be shipped back to us at their expense; but he refused to tell me where in the suite the items of clothing were found and who turned them in. As a side note, we stayed at the Paris Hotel next door for 3 nights prior to checking in at the Aladdin and the housekeeping staff courteously left a note/flyer identifying the housekkeper who will be servicing my suite on a daily basis. Both my wife and I were baffled by the fact that housekeeping had found the clothing items in the suite when we made sure that we didn't leave anything behind by turning the suite upside down 3 times! Unsatisfied with the possibility of us being so stupid as to not finding these items in the suite with our diligent sweep of the suite, I called the hotel again to speak with security. I called the main tel#702-785-5555 and the csr who answered my call adamantly demanded that I identify myself which I did (I guess she caller ID) and the called was answered by a male csr who answered by simply saying " security". This csr refused to identify himself and proceeded to take my complaint as explained earlier. Then he said to call back letter to get the file# for the complaint. I persistenly demanded that the security csr identify himself but he refused to do so and assured me that the complaint will be filed. I then called housekeeping and the csr who answered also adamantly demanded that I identify myself before tranferring my call to housekeeping management's voicemail, Cheryl Pectec, where I left a message; (I left several more messages over the course of 2 days, none of which were returned; I found out later on the 3rd day that none of my messages were received by Cheryl... hmmm, obviously the messages were intercepted and deleted). Unsatisfied with the result, I called Security again 2 hours later and spoke to a Security csr who immediately identified himself prior to listening to my plight and informed me that there was no record of my complaint being logged. The securiy csr also informed me that all personel who answer customer calls are required to ID themselves before proceeding with the call. Regardless of the horrendous long distance bill I incurred on my cell phone bill while trying to rectify the situation, the Security csr informed me that since the items were turned into lost and found there was no cause for their Security department to pursue the matter further, no complaint will be logged and there will be no investigation. I do recall "Google"ing the Aladdin Casino Hotel 3 months prior to our trip to las vegas and came across a personal blog of a housekeeper working at the Aladdin in Las Vegas bragging about how she could steal clothing from clients staying the hotel and how no could ever catch her as long as she has conspirators within the housekeeping staff, reception staff and the lost and found; and if the complainant is as persistent as I was, she simply returns the items of clothing to her accomplices in lost and found and no one will be the wiser . The Aladdin is a beautiful hotel and their suites are luxurious but watch out for some of the crooked staff; utilize the in-suite safes, pack away everything and lock it up wiht a good padlock before journeying into the casino's or shopping malls; you may end up with less clothing than than you arrived with. Love the hotel, Hate housekeeping (should be called housetaking).
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