To begin, we had reserved two queen beds in a non-smoking room. We were scheduled for a smoking room when we arrived. They did offer us a non-smoking room with twin beds at the same rate. The room was fine. The Atrium restaurant staff are slow-walking, rude, and have a devil-may-care attitude about customer complaints. My wife ordered a fish and chips dinner. The "all meals served with fresh warm bread" promise was completey broken. When I advised the waitress that the cook forgot my wife's hushpuppies, she replied, "Yeah, I know. I brought it out anyway. Do you want them?" She left and came back with four marble-sized "hushpupies" that were still cold and raw. It was obvious that they were prepared in such a way as to antagonize us. When I asked the manager to discount the meal since it was not totally edible, she said no. I asked, "So you are charging me for something I could not eat? Did you expect me to eat that?" She shook her head and said, "no, I don't even eat here." She gave me some suggestions on how to handle it "next time." I said that there would be no next time. She said okay and walked away. So much for customer satisfaction. We found the staff and accommodations at Hollywoods to be far more favorable.
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