The only place I experienced the "luxury" rating was in the price tag. I sincerely regret not having read some reviews before I went. I reserved a suite for one week but, wound up checking out early because of the dismal experience. Two weeks later, the Venetian still hadn't refunded my credit card. I had to call to request a refund at which point the accounts receivable person told me that "everything I have shows you were here" and basically called me a liar. Not until I faxed him a note on my law firm letterhead and a copy of the reciept I received at checkout did he refund me for the nights I was charged for after I'd checked out. On 3 of 4 nights, I had to call housekeeping to "ask" that my suite be cleaned after returning in the evening to find that it hadn't been. I ordered a cup of clam chowder from room service and paid $12 plus tip. The soup was fresh from the can and to add insult injury the waiter claimed not to have exact change and promised to return to the room with it but, never did. We're only talking a dollar here but, we'd already tipped the guy. The nerve!!! Every staff person I encountered with the exception of the front doormen could be rated on a scale of indifferent to downright rude. The desk person who checked us out seemed genuinely sympathetic and offered an apology and nothing more for our troubles. I would NEVER stay at the Venetian again. They couldn't pay me to! This place is truly awful. I've received better service and consideration at budget hotels. Save your money and your vacation and don't stay at the Venetian. The gondoliers are novel but, like everything else at the Venetian, they'll cost you. I'd advise you to stay elsewhere and visit the Grand Canal shops where you can watch the gondolas for free.
Read the full review at Cruzino.com